You can find the shipping process here
We are sorry that you want to return your product.Of course this is always possible and free of charge within 14 days.See here how the return works.
You can visit our site to track your product.
If this does not work, you can always contact UPS (delivery service) with your track & trace code.
Step 1: A confirmation email is received once you place your order.
Step 2: Your order is in line to begin processing.
Step 3: You will receive an email containing your tracking number once your order is in line to be packaged, labeled and shipped. Receiving this email means that your shipping label has been printed.
Step 4: Stay up-to-date on your order by checking your tracking number. The tracking number will update once it has arrived to the UPS facility.
Step 5: Your order will be delivered. This is 7-14 business days from when you placed your order.